Legal
Refund & Cancellation
How annual billing, cancellations and refunds work.
1. How billing works
Paid plans are billed annually in advance, plus 18% GST. There is no free trial. Before subscribing, we set up a live demo against your own business data so you can evaluate Lighter before committing.
2. Cancelling your subscription
You can cancel at any time by writing to support@lighteros.com. Cancellation takes effect at the end of the current billed year, and your account stays fully active until then.
3. What happens to your data
Nothing is deleted when your subscription lapses. Your account moves to a restricted state, and you can export your data to Excel at any time. If you close your account, its data is deleted 90 days after closure.
4. Refunds
Annual subscriptions are non-refundable once the billing period begins, except where required by law.
5. Contact
Questions about a specific charge or cancellation: support@lighteros.com
Last updated: 17 September 2026